Effective Date: March 30, 2026
Last Updated: March 30, 2026
XRF Research, Inc. (“we,” “us,” or “our”) operates the website xrfresearchinc.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us about our environmental consulting services, including lead inspections, asbestos inspections, and mold investigations.
Please read this policy carefully. By using the Site, you agree to the practices described here. If you do not agree, please discontinue use of the Site.
1. Who We Are
XRF Research, Inc. is an environmental consulting firm licensed in the State of California. We serve residential and commercial property owners, property managers, contractors, and real estate professionals throughout San Diego County and the surrounding region.
Business Address: 170 Eucalyptus Ave, Suite 225, Vista, CA 92084
Phone: (858) 442-3230
Email: [email protected]
Website: xrfresearchinc.com
2. Information We Collect
A. Information You Provide Directly
When you contact us through our website, request a consultation, or interact with our AI scheduling assistant (Alex), we may collect:
- Full name
- Phone number
- Email address
- Property address or service location
- Nature of your inquiry or service request
- Preferred appointment date and time
- Any additional details you voluntarily provide
B. Information Collected Automatically
When you visit the Site, certain information is collected automatically through cookies and similar technologies:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring URL
- Device type
C. Information We Do Not Collect
We do not collect: Social Security numbers, biometric data, education records, financial account or payment card numbers, health or medical information, or information from children under 13.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests
- Schedule and confirm inspection appointments
- Deliver quotes and service proposals
- Communicate updates about your project or inspection
- Improve the functionality and content of the Site
- Analyze anonymous Site traffic through Google Analytics
- Comply with applicable laws and regulations
We do not sell your personal information. We do not use your information for advertising targeting, affiliate marketing, or email marketing campaigns.
4. Our AI Scheduling Assistant (Alex)
Our website includes an AI-powered consultation assistant named Alex. When you interact with Alex, the conversation may collect your name, phone number, email address, and details about your service needs in order to book a consultation or connect you with our team. Information submitted through Alex is used exclusively to facilitate scheduling and follow-up for environmental consulting services.
5. Cookies and Tracking Technologies
Our Site uses cookies to enhance your browsing experience and collect analytics data. We use:
- Essential Cookies: Required for the Site to function properly.
- Analytics Cookies: Used by Google Analytics to collect anonymous data about visitor interactions.
- Performance and Security Cookies: Cloudflare may set cookies for security and content delivery.
- Platform Cookies: WordPress may set functional cookies for session management.
You can control cookie preferences through your browser settings.
6. Third-Party Service Providers
We work with a limited number of third-party service providers:
- Google Analytics — Website traffic analytics
- Cloudflare — Content delivery, security, and DDoS protection
- WordPress — Website platform and content management
- VAPI — AI assistant infrastructure for consultation booking
We do not share your personal information with third parties for their own marketing purposes.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
8. Disclosure of Your Information
We may disclose your personal information only in these limited circumstances:
- Legal compliance: When required by law, court order, or governmental authority.
- Protection of rights: To protect the rights, property, or safety of XRF Research, Inc., our clients, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of business assets.
- With your consent: For any other purpose, with your explicit prior consent.
We do not sell, rent, or trade your personal information to third parties.
9. Children’s Privacy (COPPA)
Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has submitted personal information to us, please contact us at [email protected] and we will promptly delete that information.
10. Do Not Track
Our Site does not alter its data collection practices in response to Do Not Track browser settings. You may disable cookies through your browser settings as described in Section 5.
11. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected. Inspection and project records are retained in accordance with California regulatory requirements applicable to environmental inspectors.
12. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including Cloudflare network-level security and HTTPS encryption. No method of transmission over the internet is 100% secure; while we strive to protect your information, we cannot guarantee absolute security.
13. Your California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have rights under the California Consumer Privacy Act and California Privacy Rights Act:
- Right to Know: Request disclosure of what personal information we have collected about you.
- Right to Delete: Request deletion of your personal information.
- Right to Correct: Request correction of inaccurate information.
- Right to Opt Out: We do not sell or share your personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights.
To submit a request, email [email protected] or call (858) 442-3230.
14. State Privacy Rights
Residents of California, Colorado, Connecticut, Virginia, Utah, and Nevada may have additional privacy rights under their respective state laws. We do not sell personal information as defined under any applicable state law. To exercise any state privacy rights, contact us at [email protected].
15. GDPR — Rights of EEA and UK Residents
If you are located in the European Economic Area or United Kingdom, you may have rights under the GDPR including the right of access, rectification, erasure, restriction, portability, and the right to object. To exercise these rights, contact us at [email protected].
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Site after any changes constitutes acceptance of the updated policy.
17. Contact Us
XRF Research, Inc.
170 Eucalyptus Ave, Suite 225
Vista, CA 92084
Phone: (858) 442-3230
Email: [email protected]
This Privacy Policy applies to information collected through xrfresearchinc.com and through direct communications with XRF Research, Inc. It does not apply to information collected in the course of regulated environmental inspections, which is governed by applicable California law and our client agreements.
